Verified Compliance 2026

Refund & Return Policy

We want you to love your device’s new look. If you are not entirely satisfied with your purchase, our professional support team at The Bob Vibe is here to assist you.

1. Return Window

You have 30 calendar days to return an item from the date of delivery. To ensure a successful return, your case must be:

Unused and in the same premium condition that you received it.
In the original eco-friendly packaging.
Accompanied by the digital receipt or proof of purchase.

2. Refund Process

Upon receipt of your returned item, our team will perform a quality inspection. We will immediately notify you via email regarding the approval or rejection of your refund based on the item’s condition.

            If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. You will typically receive the funds within 5-10 business days, depending on your financial institution’s policies.
        

3. Return Shipping

Customers are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. For high-value returns, we recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Damaged or Defective Goods

If your case arrives with a manufacturing defect or was damaged during transit, please contact us within 48 hours of delivery. Please include clear photos of the damage. We will prioritize a replacement shipment at no additional cost to you.

Ready to start a return?

Please contact our support desk with your order number and reason for return.

Email: support@thebobvibe.com

Address: 128 Rue de la Boétie, 75008 Paris, France

Contact Support Desk